Terms & Conditions
Our terms and conditions are subject to change at any time and without notice. By making a reservation with us you automatically agree to these terms and conditions.
COVID-19 UPDATE: As of 4th July 2020, when the restaurant reopens, any customers displaying signs of Coronavirus (COVID-19) will
be politely asked to leave the premises. This is to ensure the safety of all our staff and customers.
The contents of this website and any social media accounts relating to Picasso Express Ltd are subject to change at any time and without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
All products listed on our menus are subject to availability and may be changed at any time. All our sauces and most of our menu items are made in-restaurant by our chefs and due to this we may occasionally run out of a particular item at very busy times. Occasionally in the instance of a shortage we may substitute ingredients on a like-for-like basis.
The descriptions on our menu don’t always mention every single ingredient, so ask a member of staff if you’re unsure what’s in a particular dish. Please inform your server of your specific allergy or dietary requirement when ordering, even if you have eaten the dish previously.
Our chefs & suppliers handle numerous ingredients and allergens. Whilst we have strict controls in place to reduce the risk of contamination, unfortunately it is not possible for us to guarantee that our dishes will be 100% allergen or contamination free.
Also please note that the cheese offered at your table contains milk and egg and will alter the suitability of your dish. Please ask to see our allergen menu for information on each individual dish.
For group bookings (10 or more persons), you will be required to make a deposit of £5.00 per person. This can made with your credit/debit card or cash. This is to guarantee your seat on the night of the booking. Please be aware that if you fail to cancel your booking or to inform the restaurant of the reduced number in attendees at least 24 hours prior to the reservation, we reserve the right to retain the deposit for each person that does not attend.
We use an 3rd party company, which is fully PCI compliant, to retain all customer deposits on their system. Once the party arrives we instruct this company to release the deposit back to the customer. Once this has taken place the data is removed from the system. This is in Accordance with the Data Protection Act 1998.
We can be extremely busy, especially at weekends and during public holidays, but we do our best to accommodate our customers on a first come, first served basis. Sadly, some customers may be disappointed by the wait and we apologise but cannot guarantee a table at busy times. We therefore ask large groups, or those attending for a special occasion, to book in advance to avoid disappointment.
Your table is available to you for up to 30 minutes after the booking has been made. If no-one from the party has arrived after this time then the table will be marked as available and may be booked by another customer.
We are unable to reserve any specific table to a customer when making a booking. We will make a note that the table has been requested but it cannot be guaranteed as we may need to make last minute changes to the seating plan on the day.
At peak times we are sometimes unable to answer the phone to take bookings. In this instance you are able to visit our website to make the booking or alternatively visit the restaurant and make the booking in person.
Depending on the size of your party, your table will be available to you for at least 2 hours. At busy times you may be asked to vacate your table after this time is up. When making your booking you will receive a confirmation which will inform you of the length of time the table is available for.
If you wish to cancel your booking, you can either follow the link on your confirmation email, telephone the restaurant, or visit the restaurant in person. Please note that if you fail to give us 24 hours notice prior to the reservation for groups of 10 or more, we reserve the right to retain the deposit for each person that fails to attend.
For tables of 10 persons or more we will add a 10% service charge to your final bill. This service charge is optional and you can ask your server to remove the charge if you do not wish to pay for service. The service charge goes to our staff members and none is retained by the company.
Picasso Express Ltd cannot accept any responsibility for any items lost, damaged or stolen on the restaurant premises.
Customers are advised not to leave their mobile phones and other electronic devices on the table as we will not accept any liability for any damage as a result of spillages on electronic equipment or valuables.
Any items left on our premises will be kept in our office for a maximum of 7 days. We cannot guarantee to keep items for longer than this. If the rightful owner of the property has not returned to collect the item(s) within the 7 days, we will dispose of any remaining items in an environmentally friendly manner where possible. This includes donations to registered charities.